Customer Experience Archives

Jan

By chloelangley313565779e Customer Experience

Ten ways fashion retailers can win in 2026

Matt Brovelli, Viare and eStar Chief Executive, shares his top tips for retailers to get ahead for 2026 and beyond. 2026 will reward retailers who make a few great decisions and then execute. Customer expectations around availability, delivery choice, speed and transparency remain high but the differentiation will come from how effectively retailers combine operational […]

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Dec

By chloelangley313565779e Customer Experience, eCommerce Integration

How product data can affect online sales

Guest writer, Cresco managing director Mark A. Gray, rethinks product enrichment to meet the demands of modern fashion shoppers. Being a part of online e-commerce now for the last 20+ years, online fashion has become a passion of mine. Here, I share some ideas and considerations for fashion retailers and designers as we go into the busiest […]

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Nov

By chloelangley313565779e Customer Experience, Order Management, Warehousing & Fulfilment

From week-long cleanups to same-day fulfilment with Viare

The Paddy Pallin team, in partnership with Viare, has transformed the way it operates during Club Sale events, moving from week-long fulfilment cleanups to same-day order turnarounds. Paddy Pallin is now managing more orders in less time, delivering faster experiences that customers love. Between November 2024 vs. November 2025, Club Sale event orders increased by 24% […]

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Feb

By jarrodgoodwin956068a87e Customer Experience, Shipping & Delivery

Why Meeting Delivery Expectations Is Non-Negotiable in 2025

Why Meeting Delivery Expectations Is Non-Negotiable in 2025 In the fast-paced world of fashion and apparel retail, customer experience (CX) has evolved from a competitive advantage to a business imperative. Today’s consumers demand seamless experiences, particularly during peak trading periods when expectations are at their highest. Brands that rise to this challenge build trust, loyalty, […]

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Oct

By jarrodgoodwin956068a87e Customer Experience, Order Management

Where’s my order? – Watch our webinar with Paddy Pallin

WEBINAR Where’s my order? – Paddy Pallin webinar on boosting your peak season profit by leveraging your tech stack for increased CX In our recent webinar, a panel of experts highlight Paddy Pallin’s experience with a common challenge for retailers, who may believe their ERP systems, like Pronto ERP and Adobe/Magento eCommerce, can handle order […]

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Oct

By jarrodgoodwin956068a87e Customer Experience

How Optimising Your Fulfillment Can Drive Customer Loyalty and Boost Sales

WEBINAR How Optimising Your Fulfillment Can Drive Customer Loyalty and Boost Sales Anna Samkova of Albany Advisory shares insights from the Viare x Paddy Pallin Webinar. “Where’s my order?” It’s a question every business dreads—because it’s not just about a delayed package. It reveals deeper problems with how orders are managed and fulfilled. And when customers start asking this […]

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By jarrodgoodwin956068a87e Customer Experience, Shipping & Delivery

The Five Key Benefits Of In-store Fulfillment

Why consider the in-store fulfillment model in your omnichannel strategy. Ecommerce is on the rise. For retailers this means increasing challenges around omnichannel fulfillment. For example, if delivery times are too long, customers will opt to shop elsewhere. Research from McKinsey shows that over 90% of US online customers expect free shipping within a couple […]

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Mar

By jarrodgoodwin956068a87e Customer Experience

Enhance Your Click & Collect Strategy

Tips On How To Improve Your Click & Collect Sales As part of your strategy to remain competitive in what’s a fast-growing and demanding industry, you’ve implemented Click & Collect. Smart move! Among our customers, we’ve noted that Click & Collect sales average 30% to 40% of online sales, with the best in class now […]

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Customer Experience

Ten ways fashion retailers can win in 2026

How product data can affect online sales

From week-long cleanups to same-day fulfilment with Viare

Why Meeting Delivery Expectations Is Non-Negotiable in 2025

Where’s my order? – Watch our webinar with Paddy Pallin

How Optimising Your Fulfillment Can Drive Customer Loyalty and Boost Sales

The Five Key Benefits Of In-store Fulfillment

Enhance Your Click & Collect Strategy

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